Pi Network Support Guide
This post is meant to help guide Pioneers on how they can get support in Pi Network.
The first place to look for answers to your questions about Pi Network, for example, how to earn Pi, or how the Pi App works, is our Frequently Asked Questions (FAQ) inside the app or on our website: minepi.com/faq. To learn more about Pi Network’s mission, vision, and long-term strategy, please view the White Paper in the app or on our website: minepi.com/white-paper.
If you have additional questions after reading the FAQ or White Paper, the Pi App chat rooms have Chat Moderators who can help provide clarification on questions and troubleshooting guidance. Pi Chat Moderators will have a purple circled M in the upper right hand corner of their messages.
After exploring the resources provided inside the app or on our official website, the Pi Network Community Wiki is the next best step. The Community Wiki pages are edited and maintained by the Pi Chat Moderator community and are not official statements of the Pi Core Team. Currently, the Community Wiki is in English, and translations into other languages offered by the Translation Task Force will be added in the future. Pi Chat Moderators will continually add more content to the Community Wiki over time. You can check out the Community Wiki here: pi.app/wiki
As a final step, there is the Pi Network Support Portal, where you can enter keywords into the search bar, which will then suggest Community Wiki pages for you to read or Email Request form. Please read the relevant Community Wiki on this issue before submitting an email request. From the Support Portal, you will be able to select the category of your question, which will allow you to send us an Email Request. On the Email Request page, there are different Request Forms for different issues, so that the appropriate information can be collected about the specific issue based on the category or topic. Check out the Support Portal here: pi.app/support
The Support Portal and Community Wiki are intended to help Pioneers troubleshoot and resolve an issue on their own before starting an Email Request. The purpose of our Email Request system is for Pioneers to report bugs and to troubleshoot bug issues with the app or your Pi account that are not covered by the Community Wiki. Due to high ticket volume, we will prioritize responding to constructive proposals and to critical issues that cannot be addressed by the FAQ, Community Wiki, or Pi Chat Moderators. The Core Team welcomes your meaningful questions and feedback, and even if you may not receive a response, your messages are monitored by Pi Core Team members.
翻译：
Pi 网络支持指南
这篇文章旨在帮助指导先驱者如何在 Pi 网络中获得支持。
您关于 Pi 网络的问题的第一个答案，例如，如何赚取 Pi，或 Pi 应用程序如何工作，是我们在应用程序内或我们的网站:minepi.com/faq 的常见问题(FAQ)。欲了解更多关于 Pi 网络的使命、愿景和长期战略，请查看 app 白皮书或访问我们的网站:minepi.com/white-paper。
如果您在阅读 FAQ 或白皮书后有其他问题，Pi 应用程序聊天室有聊天主持人，他们可以帮助澄清问题和故障排除指导。Pi 聊天版主会在他们的消息的右上角有一个紫色的 M 圈。
在探索了应用程序内部或我们的官方网站提供的资源后，Pi 网络社区维基是下一步最好的选择。社区 Wiki 页面由 Pi 聊天版主社区编辑和维护，并不是 Pi 核心团队的官方声明。目前，社区维基是英文的，翻译小组将在未来提供其他语言的翻译。随着时间的推移，Pi 聊天版主将不断为社区维基添加更多内容。你可以在这里查看社区 Wiki: pi.app/ Wiki
最后一步是 Pi 网络支持门户，您可以在搜索栏中输入关键字，搜索栏会为您推荐社区 Wiki 页面，供您阅读或通过电子邮件发送请求表单。在提交电子邮件请求之前，请阅读相关的社区维基。从支持门户网站，您将能够选择您的问题的类别，这将允许您发送电子邮件请求我们。在电子邮件请求页面上，针对不同的问题有不同的请求表单，这样就可以根据类别或主题收集关于特定问题的适当信息。点击此处查看支持门户: pi.app/support
支持门户和社区 Wiki 旨在帮助先驱者在启动电子邮件请求之前自行排除故障和解决问题。我们的电子邮件请求系统的目的是让先驱者报告应用程序或您的 Pi 帐户的错误，并排除在社区 Wiki 中未涉及的错误。由于高票务量，我们将优先响应建设性的建议和关键问题，不能解决的 FAQ，社区维基，或 Pi 聊天版主。核心团队欢迎您提出有意义的问题和反馈，即使您可能没有收到回复，您的信息也会受到 Pi 核心团队成员的监控。
